Shipping

Fluer Active Shipping Policy

At Fluer Active, we are committed to delivering your order safely and efficiently. Please read our Shipping Policy below to understand our order processing, delivery timeframes, and shipping procedures.

 

 

1. Order Processing

  • All orders are processed within 1–2 business days (Monday to Friday, excluding Malaysian public holidays) after payment has been successfully confirmed.

  • Orders placed on weekends or public holidays will be processed on the next business day.

  • During promotional campaigns, festive seasons, or new product launches, processing times may be slightly longer due to increased order volume.

  • Once your order has been dispatched, you will receive a confirmation email or message containing your shipment tracking details.

 

 

2. Shipping Rates

Shipping charges are calculated automatically at checkout based on:

  • Delivery destination

  • Parcel weight and size

  • Selected courier service

From time to time, Fluer Active may offer free shipping promotions or discounted shipping rates. Any applicable promotions will be announced on our website or official social media platforms.

 

 

3. Delivery Coverage

We currently deliver to addresses throughout:

  • West Malaysia (Peninsular Malaysia)

  • East Malaysia (Sabah & Sarawak)

Delivery time may vary depending on your location and the courier service.

Estimated delivery times:

  • West Malaysia: 2–5 business days

  • East Malaysia: 3–7 business days

Please note that deliveries to remote or rural areas may require additional transit time.

 

 

4. Order Tracking

Once your parcel has been shipped, you will receive a tracking number via email or your preferred contact method.

You may use this tracking number on the respective courier's website to monitor the progress of your delivery.

 

 

5. Incorrect Shipping Information

Please ensure that your shipping address, contact number, and recipient details are accurate before completing your purchase.

Fluer Active cannot be held responsible for delivery delays or failed deliveries resulting from incorrect or incomplete information provided during checkout.

If a parcel is returned to us because of an incorrect address, we can arrange for it to be shipped again. However, the customer will be responsible for any additional shipping charges.

 

 

6. Lost, Delayed or Stolen Parcels

Once an order has been handed over to the courier, delivery is managed by the courier service.

If your parcel is delayed, lost, or marked as delivered but cannot be located, we recommend contacting the courier directly using your tracking number.

Should you require additional assistance after contacting the courier, please reach out to our Customer Care team. We will do our best to assist you in resolving the matter.

 

 

7. Damaged or Incorrect Orders

If your order arrives damaged, defective, or you receive the wrong item, please notify us within 48 hours of receiving your parcel.

When contacting us, kindly include:

  • Your order number

  • A brief explanation of the issue

  • Clear photographs of the item and its packaging

Our team will review your case promptly and arrange an appropriate solution, which may include a replacement, exchange, or refund where applicable.

 

 

8. Contact Us

For any enquiries regarding shipping or delivery, please get in touch with our Customer Care team.

Email: support@flueractive.com
Phone / WhatsApp: +60 18-293 6106

We're always happy to assist and ensure your shopping experience with Fluer Active is a pleasant one.

 

 

9. Additional Information

  • Delivery timeframes provided are estimates and may vary depending on courier operations, weather conditions, festive periods, or unforeseen circumstances.

  • Fluer Active reserves the right to amend or update this Shipping Policy at any time without prior notice. Any changes will be published on our website.