Terms and Conditions

Terms & Conditions

Effective Date: 8/7/2026

Welcome to Fluer Active. These Terms & Conditions ("Terms") govern your access to and use of the Fluer Active website, products, and services. By accessing our website or placing an order with us, you acknowledge that you have read, understood, and agreed to be bound by these Terms.

If you do not agree with any part of these Terms, please refrain from using our website or purchasing our products.

Throughout these Terms, the words "Fluer Active", "we", "our", and "us" refer to Fluer Active, while "you" and "your" refer to the customer, visitor, or user of this website.

1. Eligibility

By using this website, you confirm that:

You are at least 18 years of age, or you are using this website under the supervision and consent of a parent or legal guardian.
You have the legal capacity to enter into a binding agreement.
All information you provide to us is true, complete, and up to date.

You agree to use this website only for lawful purposes and in accordance with all applicable laws and regulations in Malaysia.

2. Acceptance of Terms

By browsing this website, creating an account, or purchasing any products from Fluer Active, you agree to comply with these Terms & Conditions, together with our:

Privacy Policy
Shipping Policy
Return & Exchange Policy

These policies form part of this agreement and should be read together.

If any future services, features, or promotions are introduced on our website, they will also be subject to these Terms unless otherwise stated.

3. Website Use

You agree to use this website responsibly and in a manner that does not interfere with its operation or other users' experience.

You must not:

Use the website for any unlawful or fraudulent purpose.
Attempt to gain unauthorised access to our systems or data.
Introduce viruses, malware, or any harmful software.
Copy, reproduce, distribute, or commercially exploit any content from this website without our written permission.
Interfere with the security or functionality of the website.

We reserve the right to suspend or terminate access to users who violate these Terms.

4. Products & Availability

Fluer Active strives to ensure that all product descriptions, pricing, images, and availability displayed on our website are accurate.

However:

Colours may appear differently depending on your screen or device settings.
Product measurements may vary slightly due to manufacturing tolerances.
Certain items may only be available while stocks last.
We reserve the right to discontinue, modify, or limit the availability of any product without prior notice.

Product availability is not guaranteed until your order has been confirmed and payment has been successfully received.

5. Pricing

All prices displayed on the Fluer Active website are quoted in Malaysian Ringgit (MYR) unless otherwise stated.

We reserve the right to:

Update product prices at any time.
Correct pricing errors or typographical mistakes.
Cancel orders that contain incorrect pricing due to system or human error.

If an order has already been placed using an incorrect price, we will contact you before processing the order to discuss the available options.

6. Orders & Payment

By placing an order with Fluer Active, you agree that:

All information provided during checkout is accurate and complete.
You are authorised to use the selected payment method.
Payment must be successfully completed before an order is processed.

After your order has been placed, you will receive an order confirmation email. This confirmation acknowledges receipt of your order and does not guarantee acceptance.

Fluer Active reserves the right to decline, cancel, or limit any order if:

A product is unavailable.
Payment cannot be verified.
Fraudulent or suspicious activity is suspected.
Incorrect pricing or product information has been published.
The order breaches these Terms & Conditions.

If your order is cancelled after payment has been received, a full refund will be issued using your original payment method.

7. Order Cancellations

Customers may request to cancel an order before it has been packed or dispatched.

Once an order has been shipped, cancellation is no longer possible. Any eligible return after delivery will be handled in accordance with our Return & Exchange Policy.

Fluer Active reserves the right to cancel any order where fraudulent activity, pricing errors, stock discrepancies, or other unforeseen circumstances occur.

Where applicable, customers will receive a full refund for cancelled orders.

8. Shipping & Delivery

Fluer Active aims to process and dispatch all orders as efficiently as possible. Estimated delivery times are provided as a guide only and may vary depending on your location, courier operations, public holidays, weather conditions, or other unforeseen circumstances.

Once your order has been handed over to the courier, ownership and responsibility for delivery are transferred to the courier service.

Customers are responsible for ensuring that all shipping information provided during checkout is accurate. Fluer Active will not be liable for delays, failed deliveries, or additional shipping charges resulting from incorrect or incomplete delivery details supplied by the customer.

For more information, please refer to our Shipping Policy.

9. Returns & Exchanges

Customer satisfaction is important to us. If you are not completely satisfied with your purchase, you may be eligible for a return or exchange in accordance with our Return & Exchange Policy.

To qualify for a return or exchange:

Requests must be submitted within the specified return period.
Products must be unused, unworn, unwashed, and returned in their original condition with all tags and packaging intact.
Certain products, including personalised items, gift cards, clearance items, or products marked as non-returnable, are not eligible for return or exchange.

Fluer Active reserves the right to inspect all returned products before approving any refund or exchange request.

For complete eligibility requirements and procedures, please refer to our Return & Exchange Policy.

10. Customer Accounts

You may choose to create an account when shopping with Fluer Active.

You are responsible for:

Maintaining the confidentiality of your login credentials.
Restricting access to your account.
Ensuring that all account information remains accurate and up to date.
All activities conducted under your account.

If you believe your account has been accessed without authorisation, you should notify us immediately.

Fluer Active reserves the right to suspend or terminate any customer account suspected of fraudulent, abusive, or unlawful activity.

11. Intellectual Property

Unless otherwise stated, all content available on the Fluer Active website is owned by or licensed to Fluer Active.

This includes, but is not limited to:

Brand name
Logos
Product designs
Photographs
Graphics
Videos
Website layout
Text and written content
Icons and digital assets

No part of this website may be copied, reproduced, modified, republished, distributed, or commercially used without our prior written permission.

Unauthorised use of our intellectual property may result in legal action.

12. Customer Reviews & User Content

We welcome customer reviews, feedback, and suggestions that help us improve our products and services.

By submitting any content to Fluer Active, you confirm that:

You own the rights to the content or have permission to share it.
The content is truthful and does not infringe upon the rights of any third party.
The content does not contain unlawful, offensive, defamatory, abusive, discriminatory, or misleading material.

By submitting reviews, photographs, or other content, you grant Fluer Active a non-exclusive, royalty-free licence to use, reproduce, publish, and display such content for marketing, promotional, or business purposes.

We reserve the right to edit or remove any content that we consider inappropriate or inconsistent with these Terms.

13. Third-Party Services & Links

Our website may include links to third-party websites, applications, payment gateways, or external services for your convenience.

These third-party services operate independently from Fluer Active and are governed by their own terms, conditions, and privacy policies.

Fluer Active does not control, endorse, or assume responsibility for the content, security, availability, or practices of any third-party website or service.

Your interactions with third-party providers are solely between you and the relevant provider.

14. Privacy & Personal Information

Your privacy is important to us.

Any personal information collected through the Fluer Active website is handled in accordance with our Privacy Policy and applicable Malaysian laws, including the Personal Data Protection Act 2010 (PDPA) where applicable.

By using our website, you consent to the collection, storage, and use of your personal information as described in our Privacy Policy.

15. Acceptable Use

When using the Fluer Active website, you agree not to:

Violate any applicable laws or regulations.
Use the website for fraudulent or unlawful activities.
Upload or distribute viruses, malware, or malicious software.
Attempt to gain unauthorised access to our systems, servers, or customer information.
Harvest or collect personal information belonging to other users.
Copy, scrape, or reproduce website content without permission.
Interfere with the normal operation or security of the website.
Use automated systems, bots, or scripts that may negatively affect website performance.

Any breach of these Terms may result in suspension or permanent termination of your access to the website and, where appropriate, legal action.

16. Disclaimer of Warranties

Fluer Active strives to ensure that our website, products, and services operate smoothly and that all information provided is accurate. However, we do not guarantee that:

The website will always be available, uninterrupted, secure, or free from errors.
Product descriptions, pricing, images, or other content will always be complete, accurate, or current.
Any defects, technical issues, or interruptions will be corrected immediately.

All products and services are provided on an "as available" and "as is" basis unless otherwise required by applicable law.

To the fullest extent permitted under Malaysian law, Fluer Active disclaims all warranties, whether express or implied, including warranties of merchantability, satisfactory quality, fitness for a particular purpose, and non-infringement.

17. Limitation of Liability

To the maximum extent permitted by law, Fluer Active shall not be liable for any indirect, incidental, special, punitive, or consequential loss or damage arising from:

The use of, or inability to use, our website.
Delays or interruptions to our services.
Errors or inaccuracies on the website.
Loss of profits, business opportunities, data, or goodwill.
Delayed deliveries caused by courier services or circumstances beyond our reasonable control.

Where liability cannot be excluded under applicable law, our total liability shall be limited to the amount paid by you for the product giving rise to the claim.

Nothing in these Terms excludes any rights that cannot legally be excluded under Malaysian law.

18. Indemnification

You agree to indemnify and hold harmless Fluer Active, its directors, employees, representatives, affiliates, suppliers, and service providers from any claims, liabilities, damages, losses, costs, or legal expenses arising from:

Your breach of these Terms & Conditions.
Your misuse of the website.
Your violation of any applicable law.
Your infringement of the rights of any third party.

This obligation continues even after your use of the website has ended.

19. Force Majeure

Fluer Active shall not be responsible for any delay or failure to perform our obligations where such delay or failure results from events beyond our reasonable control.

These events may include, but are not limited to:

Natural disasters
Floods or fires
Epidemics or pandemics
Government actions or restrictions
Labour disputes
Power or internet outages
Transportation disruptions
Acts of terrorism
Any other event beyond our reasonable control

Where reasonably possible, we will make every effort to resume normal operations as soon as circumstances permit.

20. Severability

If any provision of these Terms & Conditions is found to be unlawful, invalid, or unenforceable by a court of competent jurisdiction, that provision shall be deemed severed from these Terms without affecting the validity or enforceability of the remaining provisions.

21. Termination

We reserve the right to suspend, restrict, or terminate your access to the Fluer Active website without prior notice if we reasonably believe that you have violated these Terms & Conditions or engaged in unlawful, fraudulent, or abusive conduct.

Termination of your access does not affect any rights or obligations that arose before the termination date.

22. Entire Agreement

These Terms & Conditions, together with our Privacy Policy, Shipping Policy, Return & Exchange Policy, and any additional policies published on our website, constitute the entire agreement between you and Fluer Active regarding your use of our website and services.

These Terms supersede any previous agreements, communications, or understandings relating to the same subject matter.

23. Governing Law

These Terms & Conditions shall be governed by and interpreted in accordance with the laws of Malaysia.

Any dispute arising out of or relating to these Terms or the use of the Fluer Active website shall be subject to the exclusive jurisdiction of the courts of Malaysia.